OT Managed Services & Lifecycle Governance
While OT Managed Services may share a foundation with IT, the physical risks of critical infrastructure require a fundamentally different approach. Parasyn provides high-governance OT management designed for the Brownfield Dilemma , ensuring legacy assets remain safe, secure, and evolution-ready through validated engineering protocols.
At Parasyn, we provide Governance-Led OT Operations. We move beyond the “break-fix” mentality of traditional support to offer a structured engineering framework. By integrating Management of Change (MoC) , IEC 62443 security standards , and staged lifecycle evolution , we ensure your systems don’t just stay online—they remain safe, compliant, and evolution-ready.
- The Parasyn Advantage: Strategic Comparison
- Staged Engineering & Lifecycle Evolution
- Managed System Change & Configuration Integrity
- Continuous Security & Standards Compliance
- Operational Support: The SLA-Backed Execution Engine
The Parasyn Advantage: Strategic Comparison
| Feature | Standard Support Contract | Parasyn OT Managed Services |
|---|---|---|
| Primary Focus | Reactive Uptime (Break/Fix) | Lifecycle Governance & Continuity |
| Change Protocol | Help Desk Ticket | Engineering Management of Change (MoC) |
| Security Focus | Periodic Patching & Antivirus | Active Security Posture & Compliance |
| Legacy Assets | “Rip and Replace” Bias | Brownfield Dilemma Mitigation |
| Accountability | Best Effort / Standard SLA | High-Governance SLA & Engineering Audit |
Staged Engineering & Lifecycle Evolution
We treat your OT environment as a living asset. Our MSA manages the continuous evolution of your system to prevent technical debt from compromising safety.
- Controlled Modernization: Phased hardware and software refreshes engineered to eliminate process downtime.
- Obsolescence Management: Proactive roadmapping of end-of-life PLCs, HMIs, and networking gear with validated migration paths.
Managed System Change & Configuration Integrity
Unmanaged change is the leading cause of OT downtime. We apply rigorous Management of Change (MoC) protocols to every engineering adjustment.
- Configuration Governance: Centralized version control and auditing for all PLC logic, SCADA telemetry, and industrial network settings.
- Disaster Readiness: Automated, verified backups of all industrial configurations, ensuring a “Return to Known-Good State” in minutes, not days.
Continuous Security & Standards Compliance
Security in OT is a functional safety requirement ($SIL$). We align your operations with the IEC 62443 framework and Australia’s SOCI Act requirements.
- Vulnerability Governance: We assess vulnerabilities against process impact. If a patch risks process stability, we engineer compensatory controls (Zones & Conduits) to shield the asset.
- Compliance Evidence: Continuous documentation and auditing to meet high-governance regulatory mandates for water, transport, and energy sectors.
Operational Support: The SLA-Backed Execution Engine
While our MSA focuses on strategy and governance, we provide a robust framework for daily operational needs. This is the “Safety Net” that ensures your team is never left without expert engineering support.
High-Performance Service Level Agreements (SLA)
Our traditional support is governed by the same transparency found in our SLA Brochure. We offer a tiered response model that guarantees accountability for every request.
- Priority-Based Response: From P1 emergency restorations to P4 standard engineering requests.
- Mean Time to Restore (MTTR): We focus on the speed of process recovery , not just the initial response.
- OT-Specialist Service Desk: Direct access to engineers who understand industrial protocols and site-specific safety standards.
Core Support Activities
- Industrial Break-Fix: Rapid troubleshooting of SCADA, PLC, and networking faults.
- Request Fulfillment: Standardised execution of moves, adds, and changes (MACs).
- Site Knowledge Management: Maintenance of site-specific “Engineering Standards” so that every intervention is consistent with your original design philosophy.
Ready to Secure Your Operational Future?
Request our SLA Standards Brochure | Request an OT Governance Audit
Software Lifecycle Management OT Managed Services for maximum flex